OUR THOUGHTS ON PRIVACY

VCRShop cares about your privacy.
We only intend to use what we need to improve our services and handle the information we have collected about you and your use of our services.
We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by VCRShop.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

The starting date for the validity of these conditions is 28/09/2020, with the publication of a new version the validity of all previous versions is canceled.
This privacy policy determines what information about you is collected by us, what this information is used for and with and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how to protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy policy contact, you will find the contact details at the end of our privacy policy.
1. SOFTWARE

Our webshop has been developed with WordPress software, we have chosen Cloudways for our web hosting.

Personal data that you make available to us for the benefit of our services will be shared with this party. Cloudways has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Cloudways is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

2. WEB HOSTING

We employ web hosting from Cloudways and e-mail services from Antagonist.

Both Cloudways and Antagonist process personal data on our behalf and do not use your data for their own purposes. However, these parties can collect metadata about the use of our services. These are not personal data.

In addition, Cloudways and Antagonist have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Cloudways, as well as Antagonist, are obliged to observe secrecy on the basis of our agreement.

3. EMAIL & MAILING LISTS

We use the services of Antagonist for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible.

Antagonist has no access to our mailbox and we treat all our e-mail traffic confidentially.

4. PAYMENT PROCESSORS

Mollie
We use the platform Mollie to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number.

Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties.

Mollie does not store your data longer than permitted by the legal terms.

Klarna
We also use the platform Klarna to process (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number.
Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Klarna will share personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna’s services for which they engage third parties.

Klarna does not store your data for longer than permitted by the legal terms.

5. REVIEWS

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur publishes your name and place of residence on its own website.

In some cases, WebwinkelKeur may contact you to provide an explanation of your assessment. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review.

WebwinkelKeur has taken appropriate technical and underlying measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the benefit of the provision of services, as a result of which we have given permission to WebwinkelKeur.

All the above-mentioned related matters relating to the protection of your personal data apply to the parts of the service for which WebwinkelKeur engages third parties.

6. SHIPMENT & LOGISTICS

If you place an order with us, it is our job to have your package delivered to you.
We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL.
PostNL only uses this information for the purpose of executing the agreement.

In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

7. INVOICING & ACCOUNTING

We use the services of Acumulus to keep track of our administration and accounting.
We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices.
Your personal data will be sent and stored protected.

Acumulus is obliged to observe secrecy and will treat your information confidentially. Acumulus does not use your personal data for purposes other than those described above.

8. EXTERNAL SALES CHANNELS

eBay.nl
We sell (part of) our products via the eBay.nl platform. Our website is synchronized with the items that we offer on eBay.nl.
If you place an order through this platform, eBay will share your order and personal data with us.

We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Bol.com
We sell (part of) our products via the Bol.com platform. Our website is synchronized with the items that we offer on Bol.com.
If you place an order through this platform, Bol.com will share your order and personal data with us.

We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

9. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

PURPOSE OF DATA PROCESSING

General purpose of data processing
We only use your data for the benefit of our services. This means that the purpose of our data processing is always directly related to the order you provide and the interest you display in our products.

If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you explicitly for this.
Your data will not be shared with third parties, other than to meet accounting, marketing, and other administrative goals and obligations.

These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services.
This information (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations
In some cases, VCRShop can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations.
In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Data retention periods
We keep your data as long as you are our client.
This means that we keep your customer profile until you indicate that you no longer wish to use our services.

If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

YOUR PRIVACY RIGHTS

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us.
We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address.
In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself.

We keep records of completed requests. In the event of a request to be forgotten we also administer anonymous data.
You will receive all statements and copies of data in a machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you.

You can submit a request to our contact person for privacy matters. You will receive a response to your request within 30 days.
If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or that can be traced back to you.

You can submit a request to our contact person for privacy matters. You will receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you.

You can submit a request to our contact person for privacy matters. You will receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right of portability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party.

You can submit a request to our contact person for privacy matters. You will receive a response to your request within 30 days.
If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us.

In all likelihood, we will no longer be able to continue our services in such cases because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of VCRShop.
If you object, we will immediately stop the data processing pending the settlement of your objection.

If your objection is well-founded, we will make copies and / or copies of your data that we process or have processed available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies.

If you believe that this is the case, please contact our contact person for privacy matters.

COOKIES

The following cookies are placed on our website:

  • Functional (necessary) cookies
  • Analytical cookies
  • Social Media cookies
  • Tracking cookies

Third party software solutions may also use these cookies to improve their services.

What are these cookies used for?

Functional cookies
VCRShop uses functional cookies. These are necessary for the proper layout and navigation of the website and to remember your choice to accept or decline cookies.
These are our own cookies, which are only accessible by employees of VCRShop.

We do not share the collected data with third parties, except for a possible obligation to do so. In addition, because functional cookies are necessary for the use of the website, they may be placed without permission.

Analytical cookies
Analytical cookies record how visitors use our website.

With this information, the use of our website can be analyzed and anonymous user statistics and reports can be generated. We use this knowledge to improve our marketing activities, as well as the quality, effectiveness and user-friendliness of our website.

To do this we use Google Analytics. Through our website, Google Inc. (Google) as the provider of this service analytical cookies. In line with the manual of the Dutch Data Protection Authority, we have set the Google Analytics cookies ‘privacy friendly’. For example, your IP address is partially masked and the option to share data is disabled. In this way, these cookies have a limited impact on your privacy and can therefore be placed without permission.

For more information about these cookies and their validity period, click here. We are not responsible for Google’s privacy and/or cookie policy.

Social Media cookies
We give visitors to our website the opportunity to share content within various social media networks through means of social media buttons.

Using these buttons places social media cookies on your computer when you visit our website, but only if you have consented to the placement of these cookies. If you do not accept these cookies, sharing web pages via social media is not easily possible.

If after clicking a social media button, you are redirected to a website of a social media provider, such as Facebook or LinkedIn, it is possible that these social media providers place cookies from their own website.

Furthermore, the social media button of YouTube allows you to view videos placed on our website. YouTube will place cookies for this purpose, but only if you have given permission for this by agreeing to the placement of social media cookies. We have no control over the social media cookies, the data that are recorded with these cookies and the purposes for which the social media providers use the cookies.

We recommend that you consult the relevant privacy and cookie statements of the social media providers for this information. In view of the foregoing, we cannot accept any responsibility or liability for social media cookies or for how relevant social media providers handle the information collected.

Tracking cookies
With your permission, we place tracking cookies on your computer.

With these cookies we can track your surfing behavior on our website and deduce where your interests lie. With this information, the web content can be tailored to you and an assessment can be made of which services may be of interest to you.

CHANGES IN OUR PRIVACY POLICY

We reserve the right to change our privacy policy at any time.

However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

PRIVACY CONTACT

Branko Koster

Vijzelweg 44C
8243PM
Lelystad, The Netherlands

T 085-001-3973
E [email protected]