Before you order

Is delivery always free?

Yes, delivery is free on all our orders (worldwide).

Where do you ship?

Currently, we ship worldwide to all countries. The delivery times will vary based on each location. Fastest shipping will be for European countries.

Which delivery methods can I choose from?

Currently, we only offer standard delivery (free for all orders!). Therefore, you won’t have to pick a shipping method during checkout as it is automatically set to standard delivery.

How long does it usually take to deliver an order?

We do our utmost best to ship your orders as soon as we get the chance to. If you live in the Netherlands or Belgium, you can expect your delivery to be at your doorstep within 2 to 3 working days.

Do you have a delivery address outside the Netherlands or Belgium?
Then your order will be on the road longer. You can view this page of our shipping courier, PostNL, to get a grasp on how long it will take for your order to arrive.

Our average shipping times are:
– Within EU borders = 5< days
– Outside EU borders = 10 – 25 days


I haven't received any confirmation

Is your order in your account’s order history? Then it went through!

If you ordered more than 45 minutes ago, you have not received a confirmation and there is nothing in your account? Please contact us via our contact page.

Don’t worry: if funds have been debited unjustly, we will automatically refund you.

Where's my track and trace?

After we ship your order you will receive a track-and-trace code in your mailbox. If you haven’t received any updates on your order after 48 hours, please contact us via [email protected], our live chat, or via telephone +0850 6055 19.

Can I deliver my order on a different adress?

When ordering, the delivery address is automatically set to be the same as the billing address.

Have you already placed an order but wish to change the delivery address? Please get in touch with us at [email protected], or send a message through our live chat. We will try to implement the change as soon as possible.

Other topics

Payment & ordering

Payment methods, how to order, etc..


Everything about our delivery services

Inventory & rentals

More info about our famous collections

Warranty & returns

How to return, your warranties, etc..

About us

Everything about

Can’t seem to find your answer?
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