No bad purchases... period

If you become a VCRShop customer you are guaranteed a satisfactory purchase. With our warranty policy of 30 days, you can test – and use – your newly acquired video- or audio equipment at your own pace.

Read more below for further details.

Warranty & Complaints

Warranty

VCRShop customers are entitled to a 30-day guarantee period after our products have been delivered to you so that you can test them extensively. Our products are NOT new but second-hand (used).

We care about our products and logically do our best to deliver them to you in the condition as stated in the products’ descriptions. However, it sometimes happens that an order breaks during transport or that something else goes wrong for which you can claim your 30-day warranty. If the defect falls within your warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always occur that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@vcrshop.nl.

If this does not lead to a satisfactory solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the European Union platform.

Frequently Asked Questions

Of course! We guarantee that you buy an item at VCRShop.com that is in top condition and will continue to work as expected under normal use, this is the legal guarantee. If not, we will look for a satisfactory solution. Depending on your item, we will arrange a repair or refund of the total purchase amount – free of charge.

Your invoice or proof of purchase is also your guarantee certificate. We store your invoice in your account and send it to your e-mail when placing the order. That way you will never lose it. Handy, right?

As mentioned previously, VCRShop.com employs a 30-day guarantee policy. Meaning that every customer is entitled to a warranty period of nearly a full month.